On Site Support and Repairs:
Our trained technicians perform repairs on a wide range of computer systems every day, so you can be sure that the solutions they recommend are based on expert knowledge of what works in real-life situations. We can do everything from minor computer repairs to complete system rebuilds.
Help and advice - If possible we will advise you over the phone of what we think the problem is, and we'll always try to give you an idea of how much the repair work may cost. Then, if you wish to go ahead, we will arrange for an technician to visit you.
Best components - We only use the best available parts in our repairs. We have learned which are the reliable brands and which to steer clear of, so you can be sure that your repair will last and that it's not just a 'quick fix'.
Convenient - We come to you. No need to unplug all those cables and drag the machine across they county. Our computer technicians are highly trained engineers who are on the road all over and will come to your place at a time that suits you. However, if you prefer to bring the machine to us we'll happily 'operate' on it at our premises and contact you once it is back up and running.
Peace of mind - We guarantee to correct the fault to your satisfaction. To make sure you're happy with our service, one of our office personnel will follow up our visit with a phone call.
Friendly - We love what we do. You'll find that our technicians are customer focused, listen to your problems and needs. Much of our new business is from word of mouth, so your happiness with our service is important.
Computer Upgrades
Our expert technicians can advise you on the most effective and efficient way to upgrade your computer system, and can recommend reliable products that will best meet your needs now and for the foreseeable future. We can supply and install almost any computer related equipment that you require.
The computer world never stands still, so computer upgrades are something everyone needs from time to time. For hardware upgrades, software upgrades or just minor improvements in your system, Computers R Us is the only contact you need.
Advice - We can advise you on any aspect of your computer upgrade. Backed by years of experience we will also install and maintain the equipment that you choose.
Experience - We have built our name in the computer repair industry. That means we know what lasts and what doesn't, so you can be sure any upgrades we do will be reliable.
New PC hardware and Installation
Our expert technicians have researched and designed custom systems using only award winning components for reliability and peace of mind. We can supply and install almost any computer related equipment that you need. Also if you decide to purchase a new PC from another vendor, we offer a range of services including on site installation and basic training.
Computer systems never last for ever. Even though an old system might be working properly, today's demanding software applications just wont run on an old system. Try playing one of today's cutting edge games on an old system. You'll be waiting hours for the software to even start.
New computers - Built for performance and reliability, we stand by our computers.
New notebooks - We sell the Dell range of notebooks, which are world famous for their reliability and high specifications. Dell notebooks come with an international warranty. This means that in the unlikely event of failure when you are out of the country you can still get it fixed at a local Dell dealer.
PC Installation - We can provide on site installation for any kind of PC hardware whether or not it was purchased from us. We can install new computer systems, printers and other peripherals and even give you a few tips on how to get the best from the system.
Network Support and Installation
Whether you need an entire office building networked, or two machines linked up at home, Computers R Us can provide effective network support, anywhere in the Central Wisconsin region, designed to meet your specific needs.
We can handle every stage of your networking project, from planning through to the finished network. Our experience and expertise means we know the best equipment to use and how to get the most out of it. We will install, test and configure the network to give you a turnkey solution; or if all you need is a patch lead linked up - then that's what we'll do.
Servers - Adding a dedicated server to your network provides a central point for important office functions such as backups, file storage, email/Internet sharing and fax sharing. One of the greatest benefits of a server is that it helps avoid office downtime. If a workstation breaks down for any reason, the user can transfer to any other workstation and continue. If none are available, the machine can be replaced with minimal disruption, as important file information will have been stored on the server.
Resource sharing - By networking your computer systems correctly you can avoid doubling up on items such as printers and scanners. All the computers will be able to use all of the devices.
BroadBand/Internet access - Once machines are networked, the Internet can be shared as well. With the addition of specialised software, email can be kept within the physical boundaries of the building and become almost instant.
Time saving - Information on one computer can become instantly accessible to other machines without having to manually copy to disk and reload on another machine.
Efficient - One machine can manage backups for the entire network. Programs can be installed or updated throughout the network without having to go from machine to machine.
Security - Just because information is central, it doesn't mean that it's accessible to any user. Access to selected files and information can be restricted to authorised users only, on an individual basis.
Data backups
Do you have mission critical data that you want to keep safe. Making a backup of your computer files is one of the most important functions that you'll ever ask your computer to do. The trouble is, that for nine out of ten users the only time this function will be tested is when the unthinkable happens and a backup is actually required.
Our technicians can advise on and install the most reliable backup equipment to suit your needs. Ranging from a simple floppy drive to an 8mm Tape Backup unit, Computers R Us technicians can help install the appropriate hardware and show you how to use it.
Zip Drive - The Iomega Zip drive is an ideal solution for smaller backups of files, and can easily be carried from machine to machine. While a Zip drive is not intended as a substitute for a good tape backup, often it is all that smaller users require.
CD-R Drives - CDR drives are a cheap, fast and reliable way to backup and store precious data. CDR drives also give you the added functionality of being able to take your back with you and using it on any PC with a CD-ROM drive.
Tape Drives - We can install 8mm drives to perform large data backups for archival. 8mm drives delivers value, performance and reliability for servers, workstations and networks.
Security installation
Are you running a wireless network? Have you enabled security to stop intruders from getting into your network? Do you require Internet security software to shield you from the internet? If you answered yes to any of these questions then give Computers R Us a call today.
Most people don't give security a thought when using their computers. Credit card and banking details are there for the taking and are taken everyday.
Firewall Software - Firewall's are an essential tool in guarding your PC from the nasties on the internet. They not only block hackers and unauthorised programs from gaining access to your computer but also stop annoying popup's and obtrusive advertisements.
Restricted disk access - Did you know that if you are using windows NT, 2000 or XP you can restrict access to certain folders on your computer. This is very useful if you share your computer with another user. Locking folders stops everybody else using your PC from gaining private data.
Safe Surfing
Do you have kids surfing the internet unsupervised. Are you worried about what they might be seeing. Well worry no more, Computers R Us can secure the internet for you blocking all the nasties that your kids might come across.
Our technicians can advise on and install the most reliable internet security software ranging from Firewall's to keep out those nasty hackers and security monitors so you can see what your kids have been up to as well as show you how to use it.
Net Nanny - Net Nanny® products are innovative and effective software tools that help parents protect children who go online. Unlike other parental control programs, Net Nanny products are designed to support parental supervision while respecting personal values and beliefs.
IamBigbrother - Want to know what all those Instant Messages say?! IamBigBrother will record ALL incoming AND outgoing Instant Messages, AOL, and more. Gets web based email and BOTH sides of chat, keystrokes and screen shots.
Spector PRO - Spector PRO is the newest monitoring product available. It does everything that Spector 2.2 does, but also includes powerful extra features. This is the BEST product for monitoring Hotmail, Yahoo Mail, Outlook, MSN Messenger, AOL IM, Yahoo IM and EVERYTHING else!
Wireless networking
Why run cables all over your home/office, drill holes through walls and worry about people tripping over them when you can install a totally Wireless network. Wireless networks are convenient, easy to install and portable so you can take the network with you if you relocate.
Our technicians can advise on and install the most reliable internet security software ranging from Firewall's to keep out those nasty hackers and show you how to use it.
Training
Do you need somebody to help you with a new software package that you will be or have purchased lately. Our trained technicians can help introduce you to even the most daunting of software packages.
Our technicians can advise on and install the most reliable internet security software ranging from Firewall's to keep out those nasty hackers and show you how to use it.
Advice - We can advise you on any aspect of your wireless network. Backed by years of experience we will also install and maintain the equipment that you choose.
Experience - We know what lasts and what doesn't, so you can be sure any equipment you purchase will be reliable and full fill the tasks applied to it.
Phone support
We are currently reviewing this service and will be posting our updated procedures and pricing soon. Check back here in the near future.
